Customer Service and Support (Customer Service & Support, CSS) is the most important part of Customer relationship management (CRM). It is through the call center and the Internet. It is easy to produce customer's longitudinal and transverse sales business. Customer service and support for the customer provides the product quality, business seminars, on-site service, order tracking, customer care and service requests, service contracts, maintenance scheduling, dispute resolution, etc.
Customer service and support functions generally includes the following points:
(1) install the product tracking
(2) the service contract management
(3) call management
(4) the return and maintenance management
(5) the complaint management and the knowledge base
(6) customer care